Spa Spotlight – March 2020

Lindsay Neeley, Director of Spa Operations, Waldorf Astoria Orlando – Official Walt Disney World® Hotel

As an experienced Spa Leader Lindsay has been known to hold a proven record with the ability to lead large scale projects, drive revenues, and analyze competitive markets. Lindsay is dedicated to the development of other leaders and her spa team, promoting a culture of creative thinking to foster innovation.

Her professional knowledge includes spa leadership, market analysis, retail buying, hospitality, project management, marketing, customer service, small and large business development, revenue generation and aiding the development and growth of other industry leaders and her staff.

Lindsay got her start in the spa industry during college, working at the Greenhouse Spa in New York City.  After graduation, She accepted a job as a Spa Manager with Niki Bryan overseeing both Disney’s Saratoga Springs Spa and Disney’s Grand Floridian Spa during her tenure with the company.  She then spent a few years as Spa Director for a medical spa in Orlando, before relocating to Savannah, GA to take the position of Spa Director at The Mansion on Forsyth Park.  She relocated back to Orlando in early 2011 to become the Assistant Director for the Waldorf Astoria Spa.  In 2016 she was promoted to Spa Director here.

Lindsay’s past professional background included daily operations and pre-opening management of large resort spas, boutique spas, and medical spas in large and intermediate urban areas, in the luxury market. Her areas of expertise included her skilled leadership, revenue optimization, AAA & Forbes Standards, retail buying, visual merchandising, inventory management, treatment & menu design, forecasting and KPI Tracking.

“The spa industry remains my passion after many years because of the opportunities we have to make a difference in the lives of our guests and our team”.

When not at work, Lindsay and her husband love to travel.  Some of her other hobbies are reading, cooking and playing with her beloved dog, Sprout.