- On January 14, 2020
Caitlin Arpin, Spa Director at Relâche Spa in the Gaylord Palms Resort & Convention Center, Kissimmee
A highly motivated leader and an accomplished Spa Director at Relâche Spa in the Gaylord Palms Resort & Convention Center in Kissimmee, Florida, Caitlin has proven to drive revenues in creative ways that solidify brand loyalty in a competitive market and promotes a creative workplace to encourage inspired methods and ways to enhance treatment and product offerings. She leads her team with integrity and diligence. Her dedication and hard work has marked the path to her success, having started at a spa front desk and working her way up to a Spa Director.
Caitlin was born in New Hampshire and always had an affinity for the hospitality industry. Starting in High School, where she found her passion in hospitality, she became involved in programs that led her and her team to win the American Hotel and Lodging Association National Award.
While still attending High School Caitlin started her first job as the Front Desk Associate at Mountain View Grand in Whitefield, New Hampshire for over a year where she checked in resort guests, answered internal and external calls, booked reservations and provided concierge services for guests throughout their stay. This position led her in the direction toward spas where she then became the Spa Front Desk Associate at the Inns and Spa at Mill Falls in New Hampshire. She took on the responsibility for guest satisfaction at the spa, answered all spa calls, up sold and encouraged guests to book spa services, maintained the spotlessness of the spa and incorporated spa treatments and enhanced the atmosphere into group meetings.
With boundless drive and a strong desire to become more involved in the hospitality industry, Caitlin took it upon herself to move to Florida where she landed her first job at the Gaylord Palms Resort and Convention Center as a resort Front Desk Associate. Quickly realizing that her passion was for spa, she transferred to Relâche Spa as a Spa Concierge. Over the next 4 years, Caitlin took on many roles in the spa including Lead Spa Concierge. For nearly 3 years Caitlin managed the schedule for front desk and lounge staff, handled guest opportunities, maintained and updated training tools and procedures for new employees, created Bridal revenue for the spa, assisted in retail promotions and growth, as well as supported coaching employees on opportunities and successes. During this time period, Caitlin also enrolled into Valencia College where she graduated with an Associate of Arts Degree (A.A.) in the Study of Event Management at Valencia College.
Caitlin was later promoted to Spa Supervisor at Relâche Spa in the Gaylord Palms Resort where she was second in command of 24 treatment rooms for this Forbes 4 Star Spa. She provided leadership, direction, coaching and development to all team members and drove revenue to ensure financial success.
As she continued to inspire, mentor and motivate her team to provide exceptional guest experiences at her spa, her success opened the door for a new opportunity. In January 2014 Caitlin was offered a job and moved into her new position as the Spa Manager at the Omni Orlando Resort at Champions Gate. She held this position for only 2 months before being promoted to Director of Spa and Retail at the Omni Orlando Resort due to her hard work and proficiency as a spa leader. Once again she provided her team with the utmost skill in directing and administering all Spa operations and expertise in leading her spa associates to flourish and succeed in all areas of running a spa.
As things sometimes come full circle, just shy of 6 years working at the Omni Orlando Resort, Caitlin was recently offered the position of Director of Spa back at Relâche Spa in the Gaylord Palms Resort. Accepting this position, Caitlin is back at her first spa in Florida where she blossomed from a Spa Concierge to Spa Supervisor and advanced in her career to come back as the Director of Spa. This has been an astounding accomplishment and she is excited about being back at the Gaylord.
Caitlin is a homeowner who loves doing hands on projects around her house. A handy do-it-yourself type of woman, Caitlin gets involved in upgrading and improving many details in her home. She does this while her 3 dogs, 2 Mini Australian Sheppard’s and a Chihuahua supervise her work. An animal lover, she adores her dogs who fulfill her life when she is not busy directing her spa.
Caitlin is a foodie and knows her favorite culinary spots. She enjoys spending time, socializing with friends and finding the best happy hours in town. Caitlin’s mom moved to Florida 3 years ago from New Hampshire and as only a good daughter would have it, Caitlin enjoys spending time with her mother and often includes her to social events.
We wish Caitlin lots of luck on her recent move back to Relâche Spa and anticipate more remarkable contributions that she continues to make for the Spa Industry.