Spa Spotlight – January 2019

Suzanne Holbrook, Senior Corporate Director, Spa Operations Marriott International,
Senior Advisor to the FSA Advisory Board

The FSA is thrilled to feature our very own Suzanne Holbrook in our 2019 New Year Spa Spotlight.  It has been a privilege and honor to have Suzanne serve as President of the FSA for 8 years and elevated to Senior Advisor to the Board this coming year.  Suzanne continues to be a vital and influential member of our association and we are extremely grateful for her contribution in building the FSA and for her loyalty to the FSA family and our spa community.

Throughout the years, Suzanne has evolved into a high profile, well-respected and prominent spa trailblazer who supports all existing, future owned and managed spas in the Americas with a portfolio overseeing 120 spas across multiple brands, including; The-Ritz-Carlton, St Regis, W Hotels, Gaylord, Westin, Sheraton, Renaissance, Autograph, JW Marriott & Marriott, throughout Canada, South America, the Caribbean and North America.

Suzanne started her career in her homeland of England, managing her own Salon/Spa business. After deciding to travel the world, she joined Steiner International managing over eight spas aboard cruise ships over six years, producing some of the highest retail and spa revenues within the company.

Re-joining the land of bills, traffic and laundry, Suzanne started with The Ritz-Carlton Hotel Company in 2000 where she quickly became known for producing successful financials, while creating memorable spa experiences.

A dynamic and experienced corporate spa leader, Suzanne is responsible for driving spa performance through a focus on aspects such as, business strategy, program development, spa design, revenue generation and branding.  With over 35 years’ experience in the industry, Suzanne Holbrook is seen as an industry leader and widely credited for her vision in elevating The Ritz-Carlton & Marriott spa brands, producing outstanding results.

Industry education is a passion for Suzanne,” supporting career development and seeing individuals realize their huge potential is not only extremely rewarding, but also critical to our industries growth” Holbrook says. My proudest moments are seeing someone who may have started by stocking locker room shelves now managing highly successful spas/or other businesses. The future of the spa industry is bright and we have smart, bright individuals ready to take us to the next level.”

When not working Suzanne enjoys quality time with her daughter, Lily and her family.  Suzanne has a profound zest for life!   She enjoys all types of outdoor activities such as skiing, biking, water sports as well as enjoying fun escapades with her daughter at adventure parks.  She is also known to a bit of a dare devil taking a crack at sky diving, bungee jumping or anything exhilarating that could be regarded as an experience in life!  Suzanne relishes spending time with good friends whether it’s a trip, an evening out or just hanging at home…… whatever it may be, it’s constantly a “jolly good time”!  Suzanne’s love of laughter and fun is wonderfully infectious and manages to keep those around her laughing when exposed to her witty and hilarious sense of humor.  A good friend and workmate to so many, Suzanne’s genuine warm heart and adoration for friends and colleague has made for many astounding relationships that have lasted for many years.  And as a result Suzanne is adored, admired and loved by many!!