Even though the Designated Establishment Manager (DEM) requirement was implemented in 2019, it has become more of an issue with the changes made to Florida massage establishment law in 2024. The majority of spas are compliant, however, a few directors have found themselves navigating uncharted waters regarding this requirement. Here are a few suggestions to make sure that everyone in your facility understands and knows what is expected of the DEM.
Consider the following:
- Management should have a clear understanding of the DEM requirement and feel comfortable with the person they appoint to this position.
- Onboarding/training documents should include DEM information and all spa staff should understand the importance of this position.
- An agreement/contract with the appointed DEM will confirm what has been reported to the Department of Health.
- Management should understand that the DEM must be notified of certain situations in a timely manner so they can be reported within the time frame required by law.
If you have not implemented a policy regarding the DEM, it would be a good idea to discuss this topic with Human Resources. This is an important legal requirement and one that leadership should understand before facing the consequences of violating this requirement.